Privacy Policy

1 GENERAL
1.1 To protect your privacy we will not distribute your details to third parties, unless required to do so
by law.
1.2 We respect the content and intention of the UK Data Protection Act 1998, and will attempt to meet
with its requirements to the best of our ability
1.3 We believe in an ethical approach to our website, therefore we have some guiding privacy
principles by which we work. You can read about the detail of what types of data we keep, and
what we do with it, but this absolute commitment we make to all that we interact with:
1.3.1 We will not divulge your personal information to others without your consent.
1.3.2 We will keep your data securely, and regularly monitor our methods and approaches to
endeavour to implement best-practice approaches in this space.
1.3.3 We will always make it easy for you to stop us communicating with you, whenever you want to.
1.4 The remainder of this document sets out our approach to privacy, including defining:
1.4.1 What information we collect
1.4.2 How we use the information
1.4.3 How you can find out what information we have about you
1.4.4 What we do to keep your data safe
1.4.5 The “small print”.

2 WHAT INFORMATION DO WE COLLECT?
2.1 Individuals' submitted data
2.1.1 This is information that you knowingly provide, usually when registering with our website. This
information we will keep secure, and will only use for the purpose for which you gave us
permission. We may occasionally ask your permission to use the information for another
purpose, but you may always decline this request.
2.1.2 For example - You might provide your e-mail address to us, in order for you to ask us a question
about our services. We will reply to that request, using your e-mail address, which we have filed
securely. We will not use your e-mail address for any other purpose without your consent. We
might ask your permission to send you details of other similar services, or to send you our
newsletters. However, if you refuse, we will only use your e-mail address to answer the original
query.
2.1.3 From time to time we may ask for your participation in customer satisfaction surveys, polls or
questionnaires. Participation is voluntary. Should you choose to participate, you agree to us
collecting and using the information you provide. We may publish trends and findings as a result
of surveys, and may quote particular pieces of information. We will not disclose any personal
(data) information connected to survey responses.
2.2 Information we collect from individuals as they browse the site
2.2.1 We automatically track the web activities and behaviour of users who browse our websites. This
is to allow us to record trend statistics of web use and to help improve our services. In turn this
should lead to providing a more professional yet personalised experience to you the user.
2.2.2 We only use information that you are already disclosing, usually via the browser that you choose
to use. Many people aren’t aware that this information is being provided, but most browsers are
set to give it out by default. This information includes the language you’ve chosen, the browser
you’re using, and the IP address you’re browsing from.
2.2.3 * There is no way we can personally identify you from this sort of information *
2.2.4 If you don’t want to provide this sort of information, you must either learn how to browse the web
in a more secure fashion, making use of particular browsers and IP address re-routers, or you
must not use our site. We don’t believe providing this information to us is a security risk, it will just
improve your short and long-term experience of this site. We hope you feel comfortable with us
using this information, and would be very happy to hear any concerns you might have. Just get in
touch.
2.2.5 We may use cookies to improve your experience. You are welcome to reject these cookies if
your browser permits it. However, rejecting them may degrade your overall experience of our
website. We do not store personal information in cookies.

3 WHAT DO WE USE YOUR INFORMATION FOR?
3.1 We’re always trying to get better at what we do. We use your information to improve our sales
and marketing efforts, to analyse site usage statistics, and to customise our site’s layout and
content to make it more responsive to our customers.
3.2 We use your e-mail address to get in touch with you, about things that you’ve asked us to. This
might be queries, technical help, information material, newsletters and ad-hoc promotions.
3.3 We always offer an opt-out of such communications, and we always respect our users’ choice.
We will usually tell you the likely frequency of any such communications, so you can make an
informed choice.
3.4 How you can find out what information we have about you
3.5 If you have any queries at all about the information we hold, and what we do with it, please use
any of the methods on our contact page to get in touch. We’ll be happy to help you.

4 WHAT WE DO TO KEEP YOUR DATA SAFE
4.1 We do our best to keep your information secure. However, our site is just like the rest of the
internet; inherently insecure and unencrypted. Once we receive your information, we secure it in
a database. However, you have to transmit it to us over the internet or via e-mail. This should
always be considered insecure. Do not transmit information you are not happy to disclose
publicly without contacting us first to discuss a better way to communicate. We consider any
information you transfer to us via unencrypted e-mail or over the internet via an unencrypted web
page to be potentially compromised.

5 THE SMALL PRINT
5.1 Our privacy policy is based on the requirements of the UK Data Protection Acts of 1984 and
1998.
5.2 Unfortunately we cannot guarantee that we won’t be forced to disclose information that we hold
about you. We may be forced by Law to disclose information to the government or third parties,
but we will seek to keep you informed where we are permitted. Therefore use of the site means
you authorise this potential disclosure, and your acceptance of this condition/requirement.
5.3 We don’t sell your data to anyone without your express written permission. We may aggregate
personal information for statistics, but the information we provide to 3rd parties will not
personally identify you.
5.4 We do not keep personal information of minors, and we require that people under the age of 18
request a parent or guardian to act on their behalf.
5.5 We do not store any credit card information on our site. Any payments processing is handled by
the payment provider themselves, and they will inform you of any related terms and conditions
of use.
5.6 If you use a facility to comment on a blog post or in a discussion forum, we reserve the right to
quote that comment, refer to it in marketing literature, or remove it if we feel it is inappropriate.
5.7 If we need to change the way we use your data, we will notify you via the e-mail address you
have provided, prior to making such changes. It is your responsibility to keep your e-mail address
and personal details up to date.